Contact Us

We’re here to help with product questions, order updates, shipping information, returns, and after-sales support.

Email:
support@willahaus.com

Business Name: WillaHaus
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM CET/CEST
Service Area: Selected European countries

Response Time:
We aim to respond within 1–2 business days.

Before contacting us about an order, please include your order number so we can assist you faster.

For shipping updates, please include:
- Order number
- Recipient name
- Shipping address
- Tracking number, if available

For damage or product issues, please include:
- Order number
- Clear photos or videos
- Photos of the outer packaging
- A brief description of the issue