Politique d’expédition

Shipping Policy

Last updated: May 2026

WillaHaus currently ships to selected European countries. We aim to provide clear delivery estimates, reliable tracking, and responsive support throughout the shipping process.

1. Order Processing Time

Most orders are processed within 1–7 business days after payment confirmation.

Some furniture items may require additional preparation, inspection, or production time before shipment. If an item requires longer preparation, we will notify you by email.

2. Estimated Delivery Time

For selected European countries, most orders are delivered within 25–45 business days after shipment.

Oversized furniture, made-to-order items, remote delivery areas, customs inspection, port congestion, weather conditions, or carrier delays may extend the delivery timeline.

Delivery estimates are not guaranteed delivery dates. However, we will actively assist with tracking and logistics updates if a delay occurs.

3. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment.

Some oversized or special-handling furniture items may require special freight arrangements. Any additional shipping requirement will be clearly communicated before shipment whenever applicable.

4. Tracking Information

Once your order has shipped, you will receive a tracking number by email.

Tracking updates may take several business days to appear, especially for international freight or oversized furniture shipments. This is normal during carrier handoff, customs processing, or port transfer.

5. Customs, Duties, VAT, and Import Fees

Depending on the destination country, customs duties, VAT, import taxes, brokerage fees, or carrier-related charges may apply.

Unless clearly stated otherwise on the product page or during checkout, these charges are not included in the product price and are the responsibility of the customer.

If import charges are included for a specific shipping method or destination, this will be stated clearly before shipment whenever applicable.

6. Address Accuracy

Please make sure your shipping address, phone number, and email address are accurate before placing your order.

Once an order has entered shipping preparation or transit, we may be unable to change the delivery address.

If a package is returned, delayed, or lost due to an incorrect or incomplete address provided by the customer, additional redelivery fees may apply.

7. Oversized Furniture Delivery

Some furniture items are large, heavy, or require special handling. These items may be shipped through freight or multi-stage logistics.

Delivery may require coordination with the local carrier. Customers are responsible for being available to receive the delivery when contacted by the carrier.

8. Delayed, Lost, or Undeliverable Orders

If your order appears significantly delayed, please contact us at support@willahaus.com with your order number.

If an order has not been delivered within 75 business days after the shipment date, we will review the case with the carrier. If the package is confirmed lost or undeliverable due to reasons not caused by the customer, we will offer a replacement or a full refund.

9. Contact

For shipping questions, please contact us at:

Email: support@willahaus.com

We aim to respond within 1–2 business days.