Conditions d’utilisation

Last updated: May 2026

This website is operated by WillaHaus. Throughout the site, the terms “we”, “us” and “our” refer to WillaHaus. By visiting our website or purchasing something from us, you agree to be bound by the following Terms of Service.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.

2. Product Information

We make reasonable efforts to display product descriptions, materials, dimensions, colors, and images as accurately as possible.

However, product colors may vary slightly due to screen settings, lighting conditions, photography, or material differences. Product dimensions may also vary slightly due to manual measurement, upholstery, padding, or production tolerances.

Unless otherwise stated, all measurements are approximate.

3. Pricing and Availability

Product prices are displayed on the website and may vary depending on the selected market, currency, product variant, promotion, or shipping destination.

We reserve the right to update prices, product availability, product descriptions, or promotions at any time without prior notice.

If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate solution, such as waiting for restock, selecting an alternative product, or receiving a refund.

4. Orders and Payment

When you place an order, you agree that all information provided is accurate and complete, including your name, shipping address, email address, and phone number.

We reserve the right to refuse, cancel, or limit any order if we reasonably believe that the order contains incorrect information, payment risk, suspected fraud, product availability issues, or other operational concerns.

5. Order Processing

Orders are usually processed within 1–7 business days after payment confirmation.

Some furniture items may require additional preparation, inspection, or production time before shipment. If an item requires longer preparation, we will notify you by email when applicable.

6. Shipping and Delivery

WillaHaus currently ships to selected European countries.

Delivery times shown on our website are estimates and are not guaranteed delivery dates. Oversized furniture, customs inspection, carrier handoff, port congestion, remote delivery areas, weather conditions, or other logistics factors may extend the delivery timeline.

For more detailed shipping information, please refer to our Shipping Policy. If there is any difference between general delivery information in these Terms and our Shipping Policy, the Shipping Policy will apply to order delivery matters.

7. Customs, Duties, VAT, and Import Fees

Depending on the destination country, customs duties, VAT, import taxes, brokerage fees, or carrier-related charges may apply.

Unless clearly stated otherwise on the product page or during checkout, these charges are not included in the product price and are the responsibility of the customer.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, email address, and phone number.

Once an order has entered shipping preparation or transit, we may be unable to change the delivery address.

If an order is delayed, returned, lost, or undeliverable due to incorrect or incomplete information provided by the customer, additional redelivery fees or related costs may apply.

9. Returns and Refunds

Returns, refunds, exchanges, damaged items, defective items, and order cancellation requests are handled according to our Refund Policy.

Please review our Refund Policy carefully before placing an order.

10. Oversized Furniture

Some furniture products are large, heavy, fragile, or require special handling.

Oversized furniture may require freight delivery, multi-stage logistics, delivery appointment coordination, or additional handling by the local carrier. Customers are responsible for being available to receive delivery when contacted by the carrier.

11. Accuracy of Website Information

We try to ensure that the information on our website is accurate, complete, and up to date. However, occasional errors, inaccuracies, or omissions may occur, including product descriptions, pricing, promotions, shipping information, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

12. Third-Party Services

Our store may use third-party service providers, including payment processors, shipping partners, analytics tools, marketing platforms, and ecommerce service providers.

Your use of third-party services may be subject to their own terms, policies, or conditions.

13. Prohibited Uses

You may not use this website or its content for unlawful purposes, fraudulent activity, infringement of intellectual property rights, transmitting malicious code, collecting personal information without consent, interfering with website security, or violating applicable laws or regulations.

14. Limitation of Liability

To the fullest extent permitted by law, WillaHaus shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of this website or purchase of products from us.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

15. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page.

Your continued use of the website after any changes are posted constitutes acceptance of those changes.

16. Contact Information

Questions about these Terms of Service can be sent to us at:

Email: support@willahaus.com

Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Hong Kong, unless otherwise required by applicable consumer protection laws in the customer’s country or region of residence.