Conditions d’utilisation
Terms of Service
Last updated: August, 2026
This website is operated by WillaHaus. Throughout the site, the terms “we,” “us,” and “our” refer to WillaHaus. By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable law in your jurisdiction.
2. Product Information
We make reasonable efforts to display product descriptions, materials, dimensions, colors, and images as accurately as possible.
Product colors may vary slightly due to screen settings, lighting conditions, photography, or material differences. Product dimensions may also vary slightly due to manual measurement, upholstery, padding, or production tolerances.
Unless otherwise stated, all measurements are approximate.
3. Pricing and Availability
Product prices are displayed on the website and may vary depending on the selected market, currency, product variant, promotion, or shipping destination.
We reserve the right to update prices, product availability, product descriptions, or promotions before an order is accepted.
If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate solution, such as waiting for restock, selecting an alternative product, or receiving a refund.
4. Orders and Payment
When you place an order, you agree that all information provided is accurate and complete, including your name, shipping address, email address, and phone number.
We reserve the right to refuse, cancel, or limit an order where we reasonably believe that it contains incorrect information, payment risk, suspected fraud, a product-availability issue, a pricing or listing error, or another legitimate operational or legal concern. Any refund due following a cancellation by us will be returned to the original payment method.
5. Order Processing
Most orders are processed within 1–7 business days after payment confirmation.
Some furniture items may require additional preparation, inspection, or production time before shipment. Where a longer preparation period applies, we will state it on the relevant product page or notify you by email as soon as reasonably possible.
6. Shipping and Delivery
WillaHaus currently ships to selected European countries.
For selected European countries, most orders are delivered within 25–45 business days after shipment. For most standard orders, the estimated total time from payment confirmation to delivery is 26–52 business days, consisting of 1–7 business days of processing and 25–45 business days of transit after shipment.
For delivery-timing purposes, “shipment” occurs when the carrier first physically accepts the parcel or freight, as shown by an acceptance scan or other carrier confirmation. Creating a shipping label alone does not constitute shipment.
Delivery times are estimates and are not guaranteed delivery dates. Oversized furniture, made-to-order items, customs inspection, carrier handoff, port congestion, remote delivery areas, weather conditions, carrier disruption, or other circumstances outside our reasonable control may extend the delivery timeline.
For more detailed information, please refer to our Shipping Policy. If there is any difference between general delivery information in these Terms and the Shipping Policy, the Shipping Policy applies to order-delivery matters.
Section 8 of the Shipping Policy provides a 75-Business-Day Non-Delivery Protection process for affected items or packages. That 75-business-day threshold is not a mandatory waiting period and does not postpone any cancellation, refund, replacement, or other remedy available earlier under mandatory consumer-protection law or because an agreed delivery deadline has been missed.
7. Customs, Duties, VAT, and Import Fees
Depending on the destination country, customs duties, VAT, import taxes, brokerage fees, or carrier-related charges may apply.
Unless clearly stated otherwise on the product page or during checkout, these charges are not included in the product price and are the responsibility of the customer.
8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, email address, and phone number.
Once an order has entered shipping preparation or transit, we may be unable to change the delivery address.
If an order is delayed, returned, lost, stored, or made undeliverable because of incorrect or incomplete information supplied by the customer or recipient, or because the customer or recipient failed to cooperate reasonably with delivery or customs requirements, actual and reasonable return, storage, redelivery, or related costs may apply where permitted by law.
9. Returns and Refunds
Returns, refunds, damaged or defective items, incorrect items, and order-cancellation requests are handled according to our Refund Policy.
Please review the Refund Policy carefully before placing an order. Nothing in these Terms or the Refund Policy excludes a consumer right that cannot lawfully be excluded.
10. Oversized Furniture
Some furniture products are large, heavy, fragile, or require special handling.
Oversized furniture may require freight delivery, multi-stage logistics, delivery-appointment coordination, or additional handling by the local carrier. Customers are responsible for providing reasonable access and being available to receive delivery when an appointment or delivery window has been agreed.
11. Accuracy of Website Information
We try to ensure that the information on our website is accurate, complete, and up to date. However, occasional errors, inaccuracies, or omissions may occur, including in product descriptions, pricing, promotions, shipping information, or availability.
We may correct errors, inaccuracies, or omissions and update website information at any time. Any correction affecting an order already placed will be handled in accordance with applicable law and, where required, communicated to the customer before the order proceeds.
12. Third-Party Services
Our store may use third-party service providers, including payment processors, shipping partners, analytics tools, marketing platforms, and ecommerce service providers.
Your use of a separate third-party service may be subject to that provider’s own terms, policies, or conditions. Nothing in this section removes any responsibility that applicable law places on WillaHaus for your order.
13. Prohibited Uses
You may not use this website or its content for unlawful purposes, fraudulent activity, infringement of intellectual-property rights, transmission of malicious code, collection of personal information without lawful authority, interference with website security, or violation of applicable laws or regulations.
14. Limitation of Liability
To the fullest extent permitted by law, WillaHaus is not liable for indirect, incidental, special, consequential, or punitive loss arising from use of this website or purchase of products from us.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, or limits any mandatory right or remedy available under applicable consumer-protection law.
15. Changes to These Terms
We may update, change, or replace part of these Terms of Service by posting the revised Terms on this page. The “Last updated” date will show when the latest revision took effect.
Changes apply from their effective date and do not remove rights that already accrued under an accepted order where applicable law does not permit such a change.
16. Governing Law
These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of Hong Kong, unless the mandatory consumer-protection laws of the customer’s country or region of residence require otherwise.
17. Contact Information
Questions about these Terms of Service can be sent to us at:
Email: support@willahaus.com